Privacy Policy
Last updated: 27 October 2026
Sahla is a ride service run with Sahla's own vehicles and drivers. This policy explains what data the Sahla rider app and the Sahla Fleet driver app collect, why, who sees it and how long we keep it.
What we collect
From riders
- Phone number, to sign you in with a code sent by WhatsApp or SMS.
- Name and language, so the driver knows who to pick up and the app speaks your language.
- Your location while you book, only while the app is open, to set the pickup point. We don't track riders in the background.
- Trips: pickup and drop-off, price, times, driver and car, and the car's route during the trip.
- Saved places (home, work and others) if you save them.
- An emergency contact if you add one, so we can send them your trip link when you press the emergency button.
- Ratings you give and receive.
- Device data for notifications: a push token and the phone type, to send you trip updates.
From drivers
- Name, phone number and driver code.
- Location while on shift, including when the app is in the background, to match the driver with nearby riders and show riders where the car is. Location sharing stops when the shift ends.
- Shifts, trips, cash collected and handed over, and ratings.
How we use it
- To match riders with the nearest car, price the trip before booking and show both sides how the trip is going.
- For safety: the family trip link, the emergency button and handling complaints.
- For accounts: shift cash and hand-overs.
- To improve the service: operating hours, fares and where cars wait.
We don't sell your data and we don't use it for advertising.
Who sees it
- During a trip only: the rider sees the driver's first name, photo, car and its position; the driver sees the rider's first name and the pickup and drop-off points. The call button in the app dials the other person's number, so your number shows to whoever you call.
- A shared trip link shows the car and its position to whoever you send it to, until the trip ends; then the link stops working.
- Sahla staff, each only as far as their job needs (operations, support, finance). Every change they make is logged.
- Service providers: Supabase (database, in Germany), our application server (in Europe), Meta (WhatsApp) and our SMS provider for sign-in codes, Expo and Google for notifications, and OpenFreeMap for map images. Each gets only what it needs to provide its service.
- Authorities when the law requires it.
How long we keep it
- The car's route during trips: deleted after 12 months.
- Trip records (places, price, times): kept for accounting and complaints.
- When you delete your account, we remove your name, phone number, saved places, emergency contact and notification data straight away. Past trips stay without your name or number, for accounting.
Your rights
You can ask what data we hold about you, correct your name and delete your account. Delete it in the app (My account → Delete my account) or on the account deletion page. We handle personal data under Egypt's Personal Data Protection Law No. 151 of 2020.
Age
The service is for people aged 18 or over. Younger riders must travel with a responsible adult.
Security
Data is encrypted in transit, access is limited by role, and prices are calculated only on our server. No system is perfectly safe, so if you notice anything odd, contact us straight away.
Changes
If we change this policy we'll update the date here, and tell you in the app if the change is significant.
Contact
Sahla, Kafr El-Dawar, Beheira, Egypt. Write to support@sahla.website or use Help and safety in the app.